Once downloaded, you will be taken to the TeamViewer page, and a download will appear on the bottom of your screen, if it does not appear you may have to search your downloads folder. 

 

 

 

 

Double click and run the download.

 

Depending on your windows environment, you may need to provide TeamViewer permission to continue, if you are unable to do so - contact your system administrator.

 

This window will now appear, and your session code and name will automatically populate.

 

 

At this point, you should call Cutcher & Neale if you haven't already, and ask for a BSSS or Software team member.

You can contact Cutcher & Neale on (02) 4928 8500.

 

Once the support team are aware of your request, they will send you a prompt. You can then click to allow, and you will be sharing control of your screen.

 

 

Once your session has been completed, an icon will then appear on your desktop, you can then access this without having to re-download. 

 

 

If you have any issues, feel free to contact a Software support team member.