Hi everyone and welcome to our May newsletter. We hope you have all had a safe Easter and hopefully for some of you a small break to recharge the batteries.
In this issue we have:
- a comprehensive list of new features from the latest product releases
- we introduce our new website
- bring you up to date with our custom solutions
- update from the support desk
- and talk about single touch payroll
Software Updates
A number of the products we support have updated recently with the largest update coming from Ostendo Freeway. MYOB, Reckon and HR3 have all also had releases, to find out more about the new features, please click this link
Our New Web Site
This month saw the launch of our new web site. Its taken a bit of time; but was well worth the wait. Please take the time to have a look at the site. In the coming months we will be adding a number of videos and documentation to the site to help you keep abreast of the latest developments.
http://software.cutcher.com.au/
Custom Solutions
Ostendo
Our team has finalised a number of custom solutions. If any of the below are of interest to you please don't hesitate to contact a member of the team at bsss@cutcher.com.au
- Web Dashboards
- Financial As At Report
- Assignment Board – Google maps delivery routing
- Assignment Board - Assignment integration with Microsoft Outlook Calendar
- Accounting system Time sheet integration
- System Status Report
- Freeway Inquiry Packs - KPI, Sales and Order Inquiries
From the Support Desk
Please remember not to send support requests to specific team members. This is especially important when staff are on holidays such as over the Easter break. When working onsite with clients, our staff do not check their e-mails until the end of the day or the next morning. There is always a minimum of one team member monitoring tickets as they are logged into our system via softwaresupport@cutcher.com.au
Ostendo Users - Please remember that Development-X do not provide direct support to end users and any request is always redirected back to our team by their staff.
Support Tips for the Month
- Freeway - If you encounter connection issues, don't forget you can run diagnostics from within the Freeway App. Click the menu icon from the top R hand corner and then select Diagnostics.
- Reckon - If you a experiencing any issues with the Accountinglink or the program is very slow, please remember to check the size of your TLG file. The TLG size can be reduced by performing a verified Backup. Contact the team for more details.
- Ostendo - Please do not ignore Failed Batches. If you do not deal with the failed batch within the dated month, this can cause problems for your Accounts / Accountant. It can also make it more difficult to resolve if it relates to a closed period. Please be aware that the date displayed on the List screen of the Failed Batch is the date that batch failed on. You can post the failed batch multiple times,if it continues to fail then ‘Date Sent’ will continue to update. The Date in the detail screen displays the transaction date. This is the date that it will post in your accounting system.
- Ostendo User Session Report - If "Activate Screen Logging" is ticked (Systems Settings - Environment Settings), then you can go to General - Inquiries and click on Inquiries - Screen Logging. You will see the list of users and the Lines tab will show you all the screens that the user has gone into. Look for the Logged In and Logged Out screens to see when they logged in and logged out.
- HR3 - Don't forget, that whilst our team can customize your reports to include additional information, you might also be able to extract the information through the data explorer.
Single Touch Payroll
Many of you would have now heard about single touch payroll (STP). STP isa reporting system where after each payroll event, the details of that event are automatically reported to the ATO. It penciled for a mandatory commencement date of 1/7/2018 for employers with 20 or more employees. For more information please read HR3's blog post on the topic.
Till next month, if you have any questions, concerns or need any advice, please don't hesitate to contact us.
Your dedicated Cutcher & Neale Software Team
Michael, Aaron, Michelle, Hannah and Steve
